HP Pavilion - 15-cs3006tx - Is this a quality and reliable Laptop

[ChethanS]

Dear Community,

Need help in escalating this to concerned as HP Support Team is closing the service requests without providing the solution. An surprising behaviour of HP Team

HP is a world leader known for high quality products and customer satisfaction and I am repeat customer of HP. It is disappointing to know that the laptop (HP Pavilion - 15-cs3006tx) purchased in Jan 2020 has an internal manufacturing defect - Top cover and the hinges mount, the laptop was hardly used since the purchase without any external damages to the unit.

It is also learnt that using laptop in this condition would lead to further damage and I request the support team to place a request for a replacement of the laptop. 

Enclosed the Service call report for your reference. 

[Riddle_Decipher]

@ChethanS I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[ChethanS]

@Riddle_Decipher

Appreciate your prompt response and help in getting my case across appropriate team. Let me know specific details that you are looking for in my supporting my case.

Currently my kids have to take online schooling and need to use the laptop daily. Since the issue is with the hinges and the top cover unit, even the minimum usage could aggravate the issue / damage. 

I understand the current Covid-19 situation and response to my multiple request over email and getting across support team over a call is a BIG challenge. I have great respect and trust in HP Team and Brand and hoping to hear an early solution for my case.

Thanks Again !!

Chethan

Ps: Thanks for advice on not sharing the personal information in the community

[Riddle_Decipher]

@ChethanS The pleasure is all mine, that said, please respond to the private message I've shared, so we can get started!

Thanks 🙂

[ChethanS]

Thank you for the follow-up and I have replied to your private message with the required details. Hoping to get some support at  the earliest.

[Riddle_Decipher]

@ChethanS Thank you for the details, I have forwarded the information to the concerned team and they will get back to you on this, shortly!

 I appreciate your patience and I hope you have a good day, ahead!