HP Pavilion - 15-cw1011na Single cable dock support HP G5

[SueDotB]

HI all, Thanks so much for your thoughts.

I purchased the HP Pavilion - 15-cw1011na with a HP USB-C Dock G5 (Product = 5TW10AA) 

The hope was a total single cable solution for 3 USB devices, a monitor, sound, network and power to the HP Pavillion.

I only got round to setting up the device a month after delivery and think there is an issue with compatibility - much to my horror HP have said no can do on returning the dock.

Issues:

No charge to laptop so a charger is required where the dock is based

No display support/output is making it through from the laptop

Research so far:

The HP Pavilion - 15-cw1011na spec states 1 x USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signalling rate)

Questions

Is this port unable to support all the functionality I seek? 

Is there any upgrade I could manage or alternative single cable solution you think that could help?

Before I get down in the dumps with a purchase error - could you advise if there might be any fix for the charge/monitor support?

Many thanks you wonderful bunch

Sue / Jon (son)

UK

Home consumer

[The_Fossette]

@SueDotB

I reviewed your post and I understand that the G5 Dock is not working with your computer.

Don’t worry, I assure you I will try my best to get this sorted.

You need a Thunderbolt port to connect the G5 Dock. However, there is no Thunderbolt port on your computer.

Most of the docking stations use the USB C Thunderbolt port and there are no other options available for your computer.

I hope that answers your question and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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