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‎02-03-2020 12:52 PM

HP Recommended
Product: HP Pavilion Gaming 15-cx0000 Laptop
Operating System: Microsoft Windows 10 (32-bit)

We bought my daughter this computer brand new when she started university. She lives at home (health condition) and doesn't take it to class, so we were shocked when all of a sudden, screws were all over her bed from the screen. It hasn't been dropped and the screen itself is coming out of the plastic casing!!! It's really dangerous and something I've never, ever seen before. It's warranty expired at the end of October 2019. This happened in January 2020. Unbelievable! Surely this is a manufacturing defect not a warranty issue? This will cost a fortune to fix -- and I just got laid off. This week, this month, this year, is going from bad to worse. It really is. Thanks for any help you can provide.

1 REPLY 1

‎02-04-2020 01:45 AM

HP Recommended

Hi @TrueBrit51

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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