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TrueBrit51
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Message 1 of 2
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HP Pavilion 15-cx0000 Laptop-Display dropped screws, coming apart from plastic 2 mths after warranty

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HP Pavilion Gaming 15-cx0000 Laptop
Microsoft Windows 10 (32-bit)

We bought my daughter this computer brand new when she started university. She lives at home (health condition) and doesn't take it to class, so we were shocked when all of a sudden, screws were all over her bed from the screen. It hasn't been dropped and the screen itself is coming out of the plastic casing!!! It's really dangerous and something I've never, ever seen before. It's warranty expired at the end of October 2019. This happened in January 2020. Unbelievable! Surely this is a manufacturing defect not a warranty issue? This will cost a fortune to fix -- and I just got laid off. This week, this month, this year, is going from bad to worse. It really is. Thanks for any help you can provide.

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @TrueBrit51

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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