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Honor Student
Posts: 2
Member Since: ‎05-30-2016
Message 1 of 2 (101 Views)

HP Pavilion 15-p000nx Notebook PC battery problem

Product Name: HP Pavilion 15-p000nx Notebook
Operating System: Microsoft Windows 10 (64-bit)

i have HP Pavilion 15-p000nx Notebook PC . i have changed the mother board  , and since i have changed it  my pc shows that the battery is plugged in , not charging

could you help me please ? 

pc.jpg

 

 

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Retired
Posts: 1,071
Member Since: ‎12-01-2015
Message 2 of 2 (82 Views)

Re: HP Pavilion 15-p000nx Notebook PC battery problem

Hello @mando_goher,

 

Thank you for posting on the HP Forums!

 

I see that the battery is not being read properly by the new motherboard in your HP Pavilion 15-p000nx. This is most likely due to a driver compatibility conflict, I would like to help you resolve this issue.

 

Please begin troubleshooting with a hard reset. Once that is complete, follow this battery testing document:

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

 

I look forward to the results! If this information is useful, click the thumbs up.


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