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Solved!

HP Pavilion 17-f038nf - J6Y96EA

HP Recommended
HP 17-f038nf
Microsoft Windows 10 (64-bit)

Hello HP community,

 

I am contacting you about a technical question.
I would like to increase the performance of my HP Notebook PC in order to use the maximum potential of my motherboard.

 

Therefore, I am contacting you to ask what is the maximum RAM support of my motherboard?


If it is possible to increase the RAM capacity, can you give me detailed information so that I can order the right product.

 

I remain available if you need further information.

 

Thank you very much,

 

Yours sincerely,

3 REPLIES 3
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Message 2 of 4
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@Pikachu2 

 

Your machine could be a little bit old, I can't find its specs. Please use the following manual

 

                      http://h10032.www1.hp.com/ctg/Manual/c04402649.pdf

 

Page 3 shows you max RAM you can install to your machine and RAM type/specs. You can use part # on page 116 of the manual OR use the compatible RAM (DD3RL RAM) from other vendors.

 

Regards.

BH
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Thank you for your prompt response,
Indeed, my laptop is 5 years old.
If I understand correctly, my laptop supports only 12 GB of RAM memory at its maximum?
To take advantage of the dual channel how do I get 12 GB of RAM?

Thank you,

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@Pikachu2 

 

Actually you can use 16GB. The reason HP said 12GB is due to the 24GB flash cache. Normally when getting problem machine will dumps memory (RAM) contents to flash cache and in theory flash cache = RAM x 2 that why 12GB came from.

 

You can install 16GB, machine will dump 16GB to 24GB. Who is going to read the dump file anyway. In the mainframe world, I used to read memory dump, in many cases the files were big but I only needed to read few spots.

 

Regards.

BH
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