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clscomputers_14
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HP Recommended

HP Pavilion 17 no charging light or power

HP Pavilion 17-e110dx
Microsoft Windows 8.1 (64-bit)

I have an HP Pavilion 17 that won't show any power lights while plugged in.  I replaced the DC power jack, but that did nothing. I pulled it apart and examined the motherboard thoroughly. There are no signs of damage anywhere. It does not power up at all. I was looking at other forum posts and the only solution I found was replacing the motherboard. That would cost about $70 and I would like a cheaper fix if at all possible. Are there any other fixes?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

HP Pavilion 17 no charging light or power

@clscomputers_14

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not powering on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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