cancel
Showing results for 
Search instead for 
Did you mean: 
OnesOlympian_11
New member
1 0 0 0
Message 1 of 2
48
Flag Post

HP Pavilion 360 Screen popped out while switching to tablet mode

HP Recommended
Microsoft Windows 10 (64-bit)

Hello,

 

My screen popped out while switching over to a tablet mode and cause it to shatter the button right corner.

 

I read that it’s very common and unfortunately I didn’t know this information before I purchased mine as I had just switched over from a 4 year Mac.

 

If it’s a faulty product shouldn’t it be covered at least by the company instead of charging almost what the computer itself costed to repair the problem? Or give it a longer warranty timeframe? 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
21,832 21,791 965 1,005
Message 2 of 2
Flag Post
HP Recommended

@OnesOlympian_11

Welcome to the HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation