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‎03-10-2022 09:32 PM

HP Recommended

I have the same problem, twice now.  I returned the first laptop to Micro Center 2 days after my purchase.  The unit could no longer find WiFi signals.  Micro Center replaced that laptop with a new unit out of their inventory.  Now the second laptop has developed the same problem on the 6th day of use.  I really like this laptop model;16 megs of ram , 1Tbyte ssd,  Ryzen 7 cpu and it's very lightweight.  I have ordered the Intel WiFi card recommended and hope to get the same results.

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‎03-13-2022 07:02 AM

HP Recommended

The Intel AX219NGW WiFi card corrected my problem.  Screws are located below the rubber strips on the laptop bottoms (4 large and one small).  Need to pull off rubber strips and raise the thick plastic dual-sided adhesive strips beneath the rubber to access the five screws.  The bottom cover can then be removed with a spudger working around the perimeter opening the clasps connecting this bottom plate to the laptop.

 

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‎03-15-2022 08:33 AM

HP Recommended

Hi@Terry1216,

 

Welcome to the HP Support Community! I'd like to help!

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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‎03-22-2022 08:52 AM

HP Recommended

It does not work, it worked for some time and its back, It is clearly a Manufacture problem !

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‎03-23-2022 02:40 AM

HP Recommended

Hi@AIdataAge,

 

Welcome to the HP Support Community! I'd like to help!

 

I apologize for the Inconvenience. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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