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HP Pavilion G6 1325sa sound issue after fresh install

HP Recommended
Microsoft Windows 7 (64-bit)

Hello,

 

Bought a SSD for my dad's laptop and reinstalled Windows 7 with the correct drivers however, the sound is playing up, there is crackling noise from the speakers when he has his headphones in, this did not happen when he had his original OS on the laptop.

 

The only audio devices on the laptop are High Definition Audio Device and AMD High Definition Audio Device, am I missing driver or installed a incorrect one?

 

Thanks

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HP Recommended

Hi:

 

You should be seeing an IDT HD audio device, so I would say you are missing the IDT audio driver, which controls the notebook speakers.

 

The AMD HD audio device controls the HDMI audio out of the HDMI port.

 

See if installing this IDT HD audio driver resolves the problem...

 

ftp://ftp.hp.com/pub/softpaq/sp55001-55500/sp55082.exe

 

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HP Recommended

Hi

 

The sound doesn't work at all now, I tried to test it and it just says ''Failed to test device!''

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HP Recommended

Interesting.

 

Do a system restore and pick a restore point to a time before you installed that driver.  That should at least restore the audio.

 

The driver pages are down and I googled the model number and from what I could find, that was supposed to be the driver that is linked to that model.

 

Then when the support pages are working again, download and install the IDT HD audio driver listed there,

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