04-29-2015 01:44 AM - last edited on 04-29-2015 03:29 PM by george-p
Since a few days, I am having a problem with the battery of my notebook. I have my notebook plugged in, but it won't charge. When pointing the battery icon in the system tray, it says: 10% available, plugged in, not charging.
It started of a few weeks ago when the notifications for low battery stopped appearing (where it normally did so at 14% and 9%). This was not a major issue for me, however I looked around at the forums and I couldn't fix it with the advice here. This also goes for this newer issue. I tried uninstalling the drivers for the battery, removing the battery from my laptop, restarting Windows and reinstalling the battery, in different orders, none of which do the job.
There's no damage to the battery.
When I remove it from the laptop, I can work using the power cord.
I did a battery check with the HP support assistance, and it says I need to purchase a new battery. But I can't really accept that: it can't be that it stops working so suddenly. The battery had an outstandinlgy good lifetime up until a few days ago. I don't want to pay for something that still has a lot of potential to be functioning well.
My serial number is [Moderator edited Serial Number].
My product number is E8R31E#ABH.
The model code is G7-2301ED.
Please help me on this one.
05-01-2015 08:55 AM
Thank you for your query.
I grasp that until a few days ago your battery was working well but now it will not charge. You followed some suggestion in the forum but they did not help.
You ran the battery test and were informed you need to replace this one. You are concerned that the test may be faulty and that you do not need to replace it.
Here are two documents to help you understand battery life and provides an alternative method to test the battery to ensure the first test was correct.
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05-06-2015 12:17 PM
This wasn't really helpful. I know how a battery works, but I simply can't believe that its lifespan is ~1.5 hours on one day, and stops working the next day.
Also, the test you provided was exactly the one that I did.
05-06-2015 01:09 PM
Thank you for your reply.
You could check the power connector to the notebook to ensure that there is not a damaged, bent or broken pin that is causing the issue.
Rechargeable batteries will only take a certain amount of charges before they no longer function.
05-06-2015 02:01 PM
The battery is intact. Also, the laptop recognizes there is a battery. Now it says '0% available (plugged in, not charging)' when I point the icon in the task bar.
I have enough experience with rechargeable batteries (also Li-ion, like my current notebook battery) to know that the lifetime slowly decreases - over the course of years, not days. So, once again, that can't be the problem.
05-06-2015 02:23 PM
have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
08-30-2016 01:45 PM
Thanks for posting on the HP forums!
I understand that the batteries on your machines aren't charging as they once did. Let's see what wee can do about that.
First, please check this document out: HP Notebook PCs - Testing and Calibrating the Battery (Windows 8).
Depending on the age of your batteries, it's quite possible they need to be replaced. Continual use, drainage or prolonged down time will alter the life span of most lithium ions batteries naturally. If the batteries you write about are relatively new, we'll troubleshoot a little and see where we get before I recommend anything else.
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