05-14-2020 04:46 PM
I started having problems after doing bios update and windows update on my computer HP Pavilion Power Laptop 15-cb008nt. The processor runs at 3.5-3.7 ghz at high frequency all the time, naturally, when the fan heats up, the fan speed starts rotating at high speed and the fans make noise. I clean my laptop and change thermal paste with coolermaster jel maker this is the best of thermal paste. I make it 3 times and try nothing changed. I upgraded to F19.A latest version bios. My guess is because of this. We are expecting a new bios update for this model from HP. When I try to recover the bios, although I do all the steps correctly, I do win + b and hold the power button for 2 seconds and keep pressing the win + b for 1-2 seconds and I quit, but I get different memories every time and I get the bios file not found error even though I shoot several times. . I can only solve the problem when I use the maximum processor up to 2.7 ghz by making the processor upper limit 99% from the power options and when i used balanced power. When I make a few adjustments to the power settings, the fan noise and warmth decrease but we have stolen from the performance of the machine. I am waiting for help from the hp support team with knowledge of how to resolve this situation.
05-27-2020 12:43 PM
Welcome to HP support community.
Here are the steps to fix heating issue:- Click here
Refer this HP document to fix fan noise issue:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
05-27-2020 01:09 PM
I have done all the specified operations many times before. All drivers are up to date, windows version is up to date. Power settings made. I was not experiencing this situation before updating the bios. I encountered the situation after updating. It was also made with thermal paste and maintenance. My problem continues. Our request from hp is to distribute a fixed bios version of the problem as users using this series.
05-27-2020 02:25 PM
05-27-2020 02:37 PM
I applied the bios recovery process several times one by one, all the steps are done by preparing the USB memory with the correct recovery tool, but I get the error as the bios file was not found even though I tried with 2-3 different usb memory. I would be glad if you can help with this. Also, what is the factory version or the most stable bios version of the model?
06-02-2020 08:08 PM
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I am an HP Employee