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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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It means it is most likely that even with the test result of battery health good, the battery is still not working.
The design capacity will not change. Over time the actual full capacity of the battery will diminish.
You will need to replace the battery with a new one.
It would help if you provided the actual HP ProductID for your laptop.
The general identification of the laptop series isn't specific enough for me to provide an HP Part number for the battery to you.
Watch the official HP video on how to identify the laptop.
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