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HP Recommended
HP Pavilion Power - 15-cb004nx
Microsoft Windows 10 (64-bit)

my laptop is Out of Warranty: Ended on February 25, 2019 

and i am senior student I need the laptop 

i notice the swelling when the keyboard start to not working .

So what should I do NOW

my INFO

1- Product Name and Number

HP Pavilion power laptop 15-cb004nx ---- 2ME43EA#A2N 

2. Operating System installed (if applicable)
Windows 10 64-bit
3. Error message (if any)
NO ERROR MESSAGE
4. Any changes made to your system before the issue occurred
no NOTHING 

..............…………………..

HELP ME PLEASE CAN I REPLACE THE BATTERY FOR FREE ? PLEASE 

IT AFFECTS MY KEYBOARD ALSO THE WARRANTY IS NOT THAT OLD PLEASE.

I LIVE IN SAUDY ARABIA.

IF YOU WANT PICTURE OF THE SWELLING I CAN JUST TELL ME.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Generally, if the battery is swollen, you basically need to replace the battery. If you can change the battery yourself, you can buy it at an online store and replace it yourself. Otherwise, you should send it to a maintenance organization for replacement, although the price will be higher.

View solution in original post

3 REPLIES 3
HP Recommended

Generally, if the battery is swollen, you basically need to replace the battery. If you can change the battery yourself, you can buy it at an online store and replace it yourself. Otherwise, you should send it to a maintenance organization for replacement, although the price will be higher.

HP Recommended

but the swelling destroy the cable of keyboard i think because some keys not working 

I know how to replace the battery 

i dont from where to buy it.

 

HP Recommended

I'm not sure if your battery part number is 917724-855. You can disassemble the bottom case and remove the battery to check if it is this part number. You can search for this part number on Google or eaby, or follow you directly Search for your computer model, you should be able to search for the battery you need. If there is a keyboard problem, you can check whether it is caused by the battery according to your battery replacement situation, and observe whether it can be recovered.

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