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- Re: HP Pavilion Power - 15-cb004nx - with a swelling battery

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12-24-2020 03:35 PM
my laptop is Out of Warranty: Ended on February 25, 2019
and i am senior student I need the laptop
i notice the swelling when the keyboard start to not working .
So what should I do NOW
my INFO
1- Product Name and Number
HP Pavilion power laptop 15-cb004nx ---- 2ME43EA#A2N
2. Operating System installed (if applicable)
Windows 10 64-bit
3. Error message (if any)
NO ERROR MESSAGE
4. Any changes made to your system before the issue occurred
no NOTHING
..............…………………..
HELP ME PLEASE CAN I REPLACE THE BATTERY FOR FREE ? PLEASE
IT AFFECTS MY KEYBOARD ALSO THE WARRANTY IS NOT THAT OLD PLEASE.
I LIVE IN SAUDY ARABIA.
IF YOU WANT PICTURE OF THE SWELLING I CAN JUST TELL ME.
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Accepted Solutions
12-25-2020 12:18 AM
Generally, if the battery is swollen, you basically need to replace the battery. If you can change the battery yourself, you can buy it at an online store and replace it yourself. Otherwise, you should send it to a maintenance organization for replacement, although the price will be higher.
12-25-2020 12:18 AM
Generally, if the battery is swollen, you basically need to replace the battery. If you can change the battery yourself, you can buy it at an online store and replace it yourself. Otherwise, you should send it to a maintenance organization for replacement, although the price will be higher.
12-28-2020 12:24 AM
I'm not sure if your battery part number is 917724-855. You can disassemble the bottom case and remove the battery to check if it is this part number. You can search for this part number on Google or eaby, or follow you directly Search for your computer model, you should be able to search for the battery you need. If there is a keyboard problem, you can check whether it is caused by the battery according to your battery replacement situation, and observe whether it can be recovered.