cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 1
54
Flag Post

HP Pavilion Stuck at 89% charged power mode (plugged in)

HP Recommended
Pavilion - 15-cc111na
Microsoft Windows 10 (32-bit)

I've ran a HP diagnostic with the following results:

 

CeementBatteryCheckResult: 11 DevicesSupported: 1 DeviceCount: 1 Primary_ACPowerOn: True Primary_ACAdapterOk: False ACAdapterStatus: False Primary_TestresultString: OK Primary_DesignCapacity: 3615mAh Primary_FullChargeCapacity: 2912mAh Primary_RemainingCapacity: 2607mAh Primary_MaxError: 2 Primary_CycleCount: 293 Primary_Temperature: 30deg C Primary_Voltage: 12633mV Primary_Current: 0mA Primary_DesignVoltage: 11550mV Primary_Status: 192 Primary_CellVoltage1: 4161mV Primary_CellVoltage2: 4202mV Primary_CellVoltage3: 4270mV Primary_CellVoltage4: 0mV Primary_SerialNumber: 37609 01/20/2018 Primary_ManufacturerName: 333-54-5D-A Primary_BatteryCTNumber: 6GGWK21CFAD4VA Primary_Warranty: 3 Primary_CalibrationType: 3 Primary_ChargeControl: Supported Primary_TempCharge: True Primary_ChargeTest: False Primary_ChargeCapacity: 80 Primary_TempAlarm: False Primary_DeepDischarge: False Primary_FullCharge: False Primary_FullChargeStatus: False Primary_BatteryCharge: True Primary_DesignCycleCount: 1000
 
 
I've tried reinstalling drivers and power reset.
Battery charges (orange light) until 89%, then charging light turns white.
 
Would really appreciate any help interpreting the diagnostic and identifying any possible solutions. 
 
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation