HP Pavilion USB Ports doesn't work

[Kristibega]

Hello, my laptop was fine, until next day my keyboard and mouse USB ports doesn't work?

touchpad it works , but when i move the mouse it doesn't work

whats the problem?

[Kumar0307]

@Kristibega, Welcome to the HP Support Community!

Have you tried connecting an external keyboard and check if it works?

Go to Device Manager, right click the device(mouse and keyboard) and select Uninstall - when this has completed, restart the notebook.

Check if the issue persists.

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update. Reboot the computer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!