10-04-2014 07:35 AM
I have a HP Pavilion dv7t that has a broken hinge. It has slowly become a problem. First the screw fell out and we tried to replace it but it did not hold it tight enough. I have been very carefull with my laptop and I very rarely move it from its location in our house. Now I realize that my free support ended last week September 25th. I wish I had looked into the problem sooner because I have been dealing with it for months.
I have seen the other posts and seen where some have tried to get this fixed and others have been sent a new laptop. What are my options at this point? Will it cost me to call support and ask what they recommend I do?
I am very disappointed in HP because I have up to now had great trust in this company and it's products.
10-04-2014 01:27 PM
Just got my Pavilion m6 back from HP, fixed hinges and screen at no cost to me. Laptop was out of warranty, but after a long phone conversation, HP finally decided to make it right. There are numerous people with this same issue. Let them know that. Good luck
12-17-2015 06:36 PM
I'm having the same issue with my Pavilion dv7-7000 17" laptop where the hinges have caused the bottom plastic case that they mount on, to break and now the hinges are loose. You mentioned about calling HP Support. Is there a number I can contact? I cannot find a way to call someone to discuss my options to get my laptop repaired.
Any guidance would be gratly appreciated. Thanks.
12-17-2015 06:52 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
10-14-2016 01:22 AM
I own a dv7t (select) laptop, purchased directly from HP in 2013 at a cost of $1,000. And I too had a hinge failure in November 2015. Since then, first I continued to use the laptop with the defective hinge for a few months, but at some point it seemed that continuing to open and close the laptop might cause the top part of the plastic case to break apart, so in the past couple of months I tried using the laptop mostly as a desktop, plugged into an external monitor, to avoid additional openings and closings. But recently I needed to use the laptop as a laptop again, and the case was starting to separate more and more until I got a message that the fan was not working properly and the laptop will no longer start to prevent overheating. It seems that the separating case might have disloged the fan.
10-14-2016 07:03 AM
I now see many other threads that mention the DV7/DV7t (or more specifically, my model the DV7t-7200)--here are just a couple examples:
10-19-2016 05:56 PM
Sad situation. Currently own 3 HP laptops, 1 Compaq laptop and 1 Compaq desktop, but unfortunately, I will not buy another HP product again, as this expensive laptop was defective from the get go (with hinges not operating smoothly early on), and HP apparently does not stand behind their products.
10-19-2016 06:03 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works,this post has instructions.
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