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‎04-03-2020 04:15 PM - edited ‎04-03-2020 04:17 PM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

IMG-20200403-WA0003.jpgMy laptop has been randomly restarting after some clicking noise.

Even after formatting the laptop the issue still exists.

I ran the system extensive test and the "Hard Drive Short DST Check" failed.

FAILURE ID:

GTW7KS-879A2W-MFPX7G-60WK03

 

What should I do now?

Can somebody provide some quick solution, since I have my final exams and job interview coming up and my machine keeps restarting frequently.

 

Also what is the customer care number? As it would be better to talk to a support person directly.

Any help is appreciated.

 

Thanks

1 REPLY 1

‎04-06-2020 06:51 AM

HP Recommended

@Akash011995

 

Welcome to the HP Support Community!
 

This is a Hardware issue with the Hard drive and it needs to be replaced

 

Please contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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