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HP Pavilion x360 - 14-cd0053tx screen came out of frame due to the load right hinge broken resulting

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HP Pavilion x360 - 14-cd0053tx
Microsoft Windows 10 (64-bit)

Hi Team,

 

Recently the screen of my HP Pavilion x360 - 14-cd0053tx was coming out of its metal frame. Yesterday it came out a lot due to which the right hinge has broken. This also caused minimal damage to the touch screen and slightly more damage to the outer screen. I am still in extended warranty period. Please guide me to the next steps. 

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@Nealo007 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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