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‎05-31-2020 08:48 PM - edited ‎05-31-2020 09:25 PM

HP Recommended
Product: HP Pavilion x360 14-dh1032tx
Operating System: Microsoft Windows 10 (64-bit)

HI all, I'm new to this community. I recently purchased the above-mentioned model (i7-10510U, 16GB RAM with MX250 2GB) for light usage purposes and realized that there are serious thermal throttling issues. I can be doing something as simple as a video call on Google Hangouts and I noted a noticeable slowdown, with the CPU Usage tab in the Task Manager showing clock-speeds of about 0.6Ghz. The same goes for some light gaming such as L4D2, which is a 11-year old game that ran smoothly on my HP Envy 15 (2014) as well as an Intel Atom-based netbook (fanless design), and should theoretically run smoothly on the hardware on this model. While I was able to achieve 60 fps at the start with low CPU and GPU usage of about 30%, it started to give horrible stuttering 5 minutes into the session that registers frame-rates of between 17-25 fps. I noticed that the CPU cores had throttled down to the 0.5Ghz-0.7Ghz range. Lowering the graphical settings does not help. Do note that I have the power cable plugged in for both instances.

 

It appears that this model has very poor thermal dissipation and an overly aggressive throttling policy in place even under non-heavy loads, and this makes the overall user-experience unsatisfactory. Any ideas how to use this machine to its full potential?

 

*edited to correct grammatical errors

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