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rb_allison
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HP Pavilion x360 15t-dq0xxx does not boot up when second SSD drive is installed

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Pavilion x360 15t-dq0xxx
Microsoft Windows 10 (64-bit)

I currently have 128 GB SATA-3, M.2 SSD. I'm trying to add a second SSD (2.5", 1 TB SATA) in the available hard drive bay because I'm running low on storage.

I got the hard drive caddy and a 10 pin cable. However, my computer does not turn on after I install the additional SSD. I then got a 12 pin cable and my computer still does not turn on when it is installed. Externally, the 1 TB is recognized through a USB adapter but when installed internally, it doesn't boot up. I can't even get to the BIOS.

Has anyone had success or advice in installing an additional SSD?

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praveenbv
HP Support Agent
HP Support Agent
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HI@rb_allison, Welcome to the HP Support Community!

 

Request you to follow the below from the document to upgrade the hardware:- 

 

Maintenance and Service Guide

 

 

Opening the notebook and upgrading it will not violate the warranty unless you damage something.    You need to be able to return the notebook to its original hardware configuration in the case of any required warranty repair.

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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