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‎07-15-2020 01:25 PM

HP Recommended

@NAB007

Thank you for posting back. 

 

In order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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‎07-15-2020 01:50 PM

HP Recommended

When will the support folks contact me?

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‎07-15-2020 01:52 PM

HP Recommended

This is a very terrible customer experience. You are not answering any of my replies to you. The link you provided just takes me to a support page. You send the others a private link and it appears that you are trying to help them. However, I am not getting any response from you. Again, this is a very frustrating experience.

 

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‎07-15-2020 02:08 PM

HP Recommended

Hello Echo Lake

 

Responded to the PM please.

 

Thanks

 

 

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‎07-17-2020 02:31 PM

HP Recommended

Hi Asmita,

 

I sent you the information that you requested via private message. I have not received any further response. Can you please tell me what is going on?

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‎07-17-2020 02:33 PM

HP Recommended

Echo Lake,

 

I sent Asmita (rep from another chain with same issue)  the information that was requested via private message. I have not received any further response. Can you please tell me what is going on?


Can anyone at HP please help me???????

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‎07-17-2020 04:10 PM

HP Recommended

Hi Echo Lake. I have provided the details asked for in the private message. Please advise.  Thanks.

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‎07-18-2020 11:25 AM

HP Recommended

@NAB007

Thank you for posting back. 

 

I have escalated your issue to HP's Support Team in your region. You should be contacted within 2-3 business days (this does not include weekends or holidays). Response times may vary by region.

ECHO_LAKE
I am an HP Employee

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