HP Pavillion 15 cc665cl SSD not recognnised on installation

[Richardon]

My laptop is an HP Pavillion 15 cc665cl Product number 2GW63UA#ABA

I want to install an SSD. The HP repair manual  for HP Pavillion 15 cc665cl lists the following as the SSD that will work:

512-GB, 2280, PCIe, NVMe solid-state drive HP part number 933706-004 Solid-state drive: For use only on computer models with model numbers 15-cc1xx and 15-cc6xx (I bought it at Costco)

I purchased a Sabrent rocker NVMe PCle M.2 2280 SSD

I created a recovery USB drive from my laptop.

I then removed the SATA drive and installed the SSD. It was a straightforward process.

So far so good. I rebooted the machine and commenced the installation. When I come to the step asking where to install windows, there was no drive to select. The system does not see any drive.

Could you assist? Thank you.

[banhien]

@Richardon 

Page 2 of the  Maintenance and Service Guide clearly says the series supports

Dual-storage configurations (pre-installed) :

● 2-TB, 5400-rpm, 7.2-mm hard drive + 128-GB, 2280 M.2 SATA-3 solid-state drive

● 1-TB, 5400-rpm, 7.2-mm hard drive + 256-GB, 2280 M.2 SATA-3 solid-state drive

● 1-TB, 5400-rpm, 7.2-mm hard drive + 128-GB, 2280 M.2 SATA-3 solid-state drive

Well, that is black and white. Now I put in red.

Regards.

[Richardon]

Hi Banhien

I really appreciate your answer. Thank you!

 I don't have significant storage requirements and I want to remove the existing drive and only use the SSD.

The service guide has the following:

For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:
● 512-GB, 2280, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory Express (NVMe)
solid-state drive
● 256-GB, 2280, PCIe, NVMe solid-state drive

Can you clarify?

Thank you!

[banhien]

---

@Richardon wrote:

For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:

---

@Richardon 

What is the document number ? I've got the following document

               http://h10032.www1.hp.com/ctg/Manual/c05705784.pdf

Regards.

[Richardon]

Hello Banhein

I have service guide:   http://h10032.www1.hp.com/ctg/Manual/c06525445.pdf

Service guide http://h10032.www1.hp.com/ctg/Manual/c05705784.pdf

appears to be the same. The difference is that c06525445.pdf shows an exception for 15 cc6xx series:

Solid-state drive:
For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:
● 512-GB, 2280, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory Express (NVMe) solid-state drive
● 256-GB, 2280, PCIe, NVMe solid-state drive

I have the 15 cc665cl and according to this manual it should work. These exceptions may be the Costco models.

I imagine this has caused a lot of trouble.

Despite this, the SSD is not recognized. I have used a recovery USB created off my laptop so all the drivers are there.

Any thoughts.

Thank you

[Paul_Tikkanen]

Hi, @Richardon 

After doing a search on this topic in the forum, I have come to the conclusion that the service manual is incorrect regarding NVMe SSD support for the 15-cc6xx model series...

NVMe M.2 SSD not being detected by HP Pavilion 15-cc665cl - HP Support Community - 7949427

HP Pavilion - 15-cc665cl SSD help - HP Support Community - 6950522

I recommend you exchange the NVMe drive for a SATA one.

This model provides the best performance for the price...

WD Blue 3D NAND 500GB Internal PC SSD - SATA III 6 Gb/s, M.2 2280, Up to 560 MB/s - WDS500G2B0B: Ama...

NVMe M.2 SSD's are supported in the 15-cc1xx models...

Solved: What interface does hp Pavilion 15-cc129tx support with m.2 ... - HP Support Community - 772...

[Richardon]

Hello Paul

I can't thank you enough for the time you have taken to resolve the issue.

Kind regards

Richard.

[Paul_Tikkanen]

You're very welcome, Richard.