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Honor Student
Posts: 4
Member Since: ‎07-05-2016
Message 1 of 7 (281 Views)

HP ProBook 4730s WLAN Driver

Product Name: ProBook 4730s
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

I recently upgraded to Windows 10 and then I couldn't get the WLAN going. I figured that the laptop may be too old. So I downgraded again. Now I can't get the WLAN going again. And I don't know why. Which driver is the right one? I'm running Windows 7 Ultimate 64-Bit.

 

Thanks for your help

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Posts: 93,143
Member Since: ‎07-13-2010
Message 2 of 7 (270 Views)

Re: HP ProBook 4730s WLAN Driver

Hi:

 

There can be one of many different model wireless cards installed in your notebook.

 

Look on the bottom of the notebook, and there should be a sticker with an FCC-ID.

 

Post the FCC-ID, so I can figure out what model wireless network card your notebook comes with.

Honor Student
Posts: 4
Member Since: ‎07-05-2016
Message 3 of 7 (268 Views)

Re: HP ProBook 4730s WLAN Driver

[ Edited ]

Hey,

 

I can't find the FCC-ID. I can however post my

 

product number: LH335EA#ABD

 

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Posts: 93,143
Member Since: ‎07-13-2010
Message 4 of 7 (243 Views)

Re: HP ProBook 4730s WLAN Driver

Hi:

 

That info doesn't help.

 

Do this instead...

 

Please post the hardware ID for the device you see listed in the device manager as a Network Controller.

 

It will be found under an Other Devices category and it will have a little yellow triangle with a ! mark.

 

Click on the Network Controller device and then click on the Details tab at the top of the Network Controller window.

 

Now you will see a Property drop down list and it will be set to Device Description.

 

Drop down on that list and select the 2nd item (Hardware ID's).

 

Post the top string of characters that you see in the window.

Honor Student
Posts: 4
Member Since: ‎07-05-2016
Message 5 of 7 (240 Views)

Re: HP ProBook 4730s WLAN Driver

Under "other devices" I only got two devices called (translated from german) basis system device. 

 

The first has PCI\VEN_197B&DEV_2393&SUBSYS_167C103C&REV_30

 

and the second entry has the same string.

 

Under network controller I got:

 

Microsoft Virtual WiFi Miniport Adapter #5

Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter

Realtek PCIeGBE Family Controller

 

these three.

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Posts: 93,143
Member Since: ‎07-13-2010
Message 6 of 7 (232 Views)

Re: HP ProBook 4730s WLAN Driver

Hi:

 

The wireless card driver is installed.  The Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter is your wireless card, and if you see it under the Network Adapters device category and there is no ! mark next to it, that means it is supposed to be working properly.

 

Unfortunately, I wouldn't know why you can't connect wirelessly.  You can try installing the original wireless driver for that card and see if that fixes the problem.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5060895&swItemId=ob_108905_1&swEnvOid=405...

 

The other device is the card reader that needs the driver.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5060895&swItemId=ob_116003_1&swEnvOid=405...

Honor Student
Posts: 4
Member Since: ‎07-05-2016
Message 7 of 7 (218 Views)

Re: HP ProBook 4730s WLAN Driver

Thanks for your answers so far.

 

Just to get any confusion out of the way: I can connect to my WiFi. He even tells me that I have internet access. But different browsers tell me otherwise. The WiFi itself is working. Phones and other laptops do have internet.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation