HP Repair-is taking forever to return my laptop

[nye3]

One of my keys became dislodged and eventually fell off. I was hesitant to send it to HP due to the long wait time as I cannot function at 100% at work without it. Within a few days, I received a note saying that the laptop had been fixed and was sent to FedEx for shipment. A tracking number was even given to me. When I tried to track the package it shows that a label has been created but FedEx has not received the package. Despite HP claiming the computer has been fixed and was sent for shipment, FedEx has not received my package for over a week. This is unacceptable. Customers must know where their devices are at all times. Why advertise next day delivery if you are not going to send the package to be shipped to the customer  right after it has been fixed? I have had to do without the specialized software on my computer during this time and have had to change flights as I do not know when the laptop will actually be here. This is not a good way to treat customers who have spent a lot of money on these devices.

P.S. Calls to HP support get you nowhere

[Garp_senchau]

@nye3, Welcome to HP Support Community,

Thank you for posting your query.

I’m really sorry to hear about the inconvenience you’ve been experiencing. It sounds incredibly frustrating to not only have issues with your laptop but also to be left in the dark about its whereabouts for over a week. I completely understand how crucial your laptop is for work, especially with specialized software that you rely on.

Could you kindly provide the case ID via private message that the HP agent shared with you? This will help me better understand the situation and assist you further.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,