HP SPECTRE "End key" loose by no reason

[CARE12345]

Hi all,

As everyone,  I often placed myHP Spectre into a secured case for work in order to ensure its maximum protection. However, I took it out one day and the "end" key fell loose, and I couldn't find anyway to fix it since it completely fell off. My warranty expired, and I am wondering if it is possible for me to order a new key or somehow fix it at home. I would like to say that the key mysteriously fell out without my knowing, and I had no intention of breaking it. It could possibly be a product malfacture, so please provide me ways to fix my laptop.

Thank you

My HP model is 7265NGW - Product N1R85UA#ABA - Serial [edited]

[asmita6658 · Accepted solution]

Hi @CARE12345

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[CARE12345]

Hi Asmita,

Thank you for your advices when do posting on forum,

I provided information as your team request and waiting for their help. I will notify for community when everything done

Thank you very much.

CARE12345