07-29-2014 01:12 AM
I have HP Envy 1216tx model. It was come with HP Simple Pass Software for windows and website login. Recently i formatted my hard disk and recovered it from the Recovery CDs. After Recovering i by mistake unchecked the Enable Windows Login Checkbox in the settings. Now this is locked and i can't check this again.
Also when i select the Setup Windows Login, it asks for Windows Password. I'm entering the correct password but it is always showing incorrect password.
Whenever we open HP simple pass it first asks our windows password to open, at this place my password is accepted but at Setup Windows login place the same password is being shown incorrect.
Even if i swipe my finger over the sensor no lights blinks as it used to be earlier.
I have also updated the latest version of HP Simple Pass but all in vain.
07-31-2014 02:53 PM - last edited on 03-07-2017 03:51 PM by OscarFuentes
Welcome to the HP Forums!
I understand your fingerprint reader has stopped working after doing a system recovery.
A good place to start would be to check the options for Biometric Support in your Control Panel. You are looking for an option to "Allow users to log in to Windows with there fingerprints." If this is the option that is uncheckable in your post I would suggest going through the document below.
It would be best to go through each step in the order they are listed. Troubleshooting a Fingerprint Reader (Windows 8).
Please let me know which of these you have to better assist you if the above steps do not resolve your issue, as well as any new information after completing the troubleshooting.
I work on behalf of HP
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