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AlexNeto Student
Student
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HP Spectre 13 AF-004NA: heat, performance and battery life issues

Hello everyone,
Recently my HP Spectre 13 af-004na was serviced due to fan, trackpad and keyboard problems.

To be honest my keyboard replacement wasn't performed in a very good way. offset keys and backlight bleed. I can't send it back because it's back to school time again and a pc is vital for me. only if hp provided something...

 

I reported the following issues as well but it seems they were overlooked:
-gets incredibly hot while charging;

-fans kick in a horrendous manner and seem to be on all the time when plugged in even if only standing by:

-poor battery life;

-laggy performance even when in performance optimization mode;
-overall stupidly hot all the time even when doing nothing

I have updated drivers, performed factory reset many times and to be honest I don't know what else I can do.
My warranty has ended in August. I'm from Portugal. Oh the irony. I miss my macbook.

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HP Support Agent
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HP Spectre 13 AF-004NA: heat, performance and battery life issues

Hi @AlexNeto

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation