Having trouble signing in? Try this!
Post new question
Question
Reply
 
Top Student
Posts: 5
Member Since: ‎01-20-2017
Message 1 of 8 (1,281 Views)

HP Spectre 13-Battery Life is only 2 hours. Please help.

Product Name: HP Spectre - 13-v118ca
Operating System: Microsoft Windows 10 (64-bit)

Good Evening, 
I recently purchased an : "HP Spectre - 13-v118ca" 

i7 7500u/8 gig Ram/256 gig hdd.

 

I am puzzled as to why the battery like only Lasts less than 2 hours on full charge.

 

I have reduced the brightness to 0, dropped the Processor to 70%. 

 

I have contacted the Customer Service team they have advised me to speak to tech support or ask for help here. 

 

Can someone please guide me in the right direction?

 

Thanks 

Reply
0 Kudos
HP Support Agent
Posts: 10,457
Member Since: ‎07-19-2016
Message 2 of 8 (1,236 Views)

Re: HP Spectre 13-Battery Life is only 2 hours. Please help.

Hi @Moeeed

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the battery lasts only 2 hours.

 

I’d love to help!

 

To resolve this issue, extract the 7Z file attached and follow the steps below.

 

 

 

ftp://sphinx12:+MG9rp^F@ftp.usa.hp.com/

 

Password for 7Z file: 123

 

Extract the Sphinx 1.0 PD FW update_NVM4_TI14_B8 file.

 

Enter the password, 123.

 

Select OK.

 

Right click on the Install_QIO file and run as administrator in DC power mode.

 

The computer will restart automatically.

 

Right click on the Flash file and run the as administrator.

 

The computer will shut down automatically a few seconds later.

 

Leave the computer OFF for 10 seconds.

 

Close and reopen the lid.

 

Power on the computer.

 

Open the PD FW Ver check folder.

 

Click on the PDFwflash_X32_v01.exe file.

 

Select Get Ver to check the FW version. The correct version is 0x14.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

Top Student
Posts: 5
Member Since: ‎01-20-2017
Message 3 of 8 (1,221 Views)

Re: HP Spectre 13-Battery Life is only 2 hours. Please help.

Good Afternoon, Thank you very much for replying to my query. I really appreciate you looking into the matter. 

 

I have run into a bit of a problem. 

 

Here is the output from second step. Can you advise further ?

 

 

C:\C>flash_Rev9_TI14_B8_Sign

C:\C>FwUpdateCmd.exe fwupdate 4256040352 "HP_Sphinx_AR_HR_4C_C0_rev9_W_TI_DA_14_SEC1_sign.bin"
REM parse parameter_1=0xFDAE05A0
REM Reading Memory: 4256040352=0x00
REM Writing Memory: 4256040352
REM Reading Memory Again: 4256040352=0x01
SET Error=0x20B SDK_NO_CONTROLLERS - SET ERR=No active Thunderbolt(TM) controller found in the system REM or
Thunderbolt(TM) software is not present in the system. Make sure you have
Thunderbolt(TM) software installed. SET ERR=Then connect Thunderbolt(TM) device
and retry.

 

 

Thanks

HP Support Agent
Posts: 10,457
Member Since: ‎07-19-2016
Message 4 of 8 (1,217 Views)

Re: HP Spectre 13-Battery Life is only 2 hours. Please help.

Hi @Moeeed

 

Thank you for posting back.

 

Were you able to download and install the softpaq from the link provided?

 

Provide this information to assist you further.

 

Take care!

The_Fossette
I am an HP Employee

Top Student
Posts: 5
Member Since: ‎01-20-2017
Message 5 of 8 (1,209 Views)

Re: HP Spectre 13-Battery Life is only 2 hours. Please help.

I get stuck at the second part

 

"Right click on the Flash file and run the as administrator."

 

when I run the flash file 

 

"flash_Rev9_TI14_B8_Sign"

 

the process never completes, that the output attached from CMD Prompt (Runnings as Administrator)

 

 

HP Support Agent
Posts: 10,159
Member Since: ‎08-10-2016
Message 6 of 8 (1,192 Views)

Re: HP Spectre 13-Battery Life is only 2 hours. Please help.

Hi @Moeeed,

 

I reviewed the post comprehensively. You've done some great diagnosis and remarkable analysis of the issue.

 

First off, for better clarity and to assist you better I would require more information regarding this:

 

  • Is it a new spectre computer?
  • Initially how long did it hold the charge?
  • If the unit is older than a year or so the battery life diminishes with time when compared to the initial standby time.
  • This is because there is a specific life cycle of a battery and with each charge and discharge 1 charging cycle completes and over time with several charges and discharges the battery life cycle diminishes

 

Please perform a bios update.

Calibrate the battery and test it from this link: http://support.hp.com/in-en/document/c01297640 

Please perform all the steps:

 

Some tips to enhance battery life:

 

  • Please always charge the battery to 100% and use it on battery standby.
  • Then when the charger is plugged in, there is no issue here. However, when you continue to sue the computer on battery standby, make sure to drain down the battery to lower than 15% before recharging the battery again.
  • One in a while, for example, once in 15 days, save up all your work when the battery shows a notification that it is low on charge and allow it to drain down completely before charging again, which enhances the battery’s life and performance.
  • This across devices like camera, cell phone or notebook.
  • This is because, with each charge and discharge, the battery completes 1 charging cycle and the life cycle of the battery diminishes.
  • The battery has a life cycle of a standard amount of charges and discharges only. (depends on the size of the battery)
  • It is never a good idea to charge the battery to 100% and deplete  30% of its charge and connect the charger to it again.
  • Because you lose out on 70% of its remaining charge and complete only battery charging cycle if you plug the charger back to charge the battery.
  • As it goes from 70% to 100% charge and completes 1 charging cycle.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you. :)

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.:)

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)

 

Take care now and have a splendid week ahead. :)

 

DavidSMP
I am an HP Employee

Top Student
Posts: 5
Member Since: ‎01-20-2017
Message 7 of 8 (1,188 Views)

Re: HP Spectre 13-Battery Life is only 2 hours. Please help.

Thanks for the reply, 

Yes this is faily new laptop and I purchased it on Novmber 27 2016 

 

"HP Spectre - 13-v118ca" - i7 7500u/8 gig Ram/256 gig hdd

 

 

I will read the article at the link and get back to you.

 

 

Thank you again :) 

 

 

 

 

HP Support Agent
Posts: 10,159
Member Since: ‎08-10-2016
Message 8 of 8 (1,185 Views)

Re: HP Spectre 13-Battery Life is only 2 hours. Please help.

Hi @ Moeeed,

 

Thanks for the super quick reply. You've been great to work with :) Please try these steps and remember that with time the battery life diminishes across devices, be it a cellphone, notebook, tablet or a camera.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you. :)

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.:)

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)

 

Take care now and have a splendid week ahead. :)

 

DavidSMP
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation