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‎09-21-2019 03:15 AM

HP Recommended
Product: Spectre 13-v001na
Operating System: Microsoft Windows 10 (64-bit)

My HP Spectre 13-v001na was working fine then suddenly would not accept any charge in any of the ports. 

 

The orange charge light does not come on.

 

I tried flipping the type c cable and wiggling it. Nothing at all. 

 

When inserting a usb drive it does not register at all. 

 

My battery is now completely drained so I cannot perform any boot up or bios tasks.  Just before I managed to run a USB diagnostic. The results are attached.

IMG_20190920_192911.jpg

 

Please can someone suggested a viable option for repair, my laptop is dead! 

 

Thanks, Jon

1 REPLY 1

‎09-23-2019 12:26 PM

HP Recommended

@Jonny7

 

Welcome to HP support community.

 

This seems to be a USB error.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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