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Ddefina
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HP Spectre 13-v021nr not powering up, not charging

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Spectre 13.3 13-v011dx
Microsoft Windows 10 (64-bit)

Hi, as the title says. Bought the laptop end of July 2016, so just under 4.5 years old. Everything had been fine until a few days ago, it completely stopped working. As far as I can tell there is no charging happening, no lights when I plug in cord. I checked the cord against another device, so I know it works.

 

Thoughts? I saw some people suggest this is a motherboard issue that could cost $700 to replace, that's 70 percent of what I paid for it! Hoping for a cheaper fix especially if this is a common issue.

 

 

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Echo_Lake
HP Support Agent
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@Ddefina

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Ddefina
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Hi, I've reached out at that link, gone through all the steps, and now been directed back here no closer to a solution. I've checked and rechecked the adapter, nothing seems to help. Laptop shows no indication of charging or having any power. 

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