07-22-2019 08:59 AM
Recently, my HP Spectre 15t X360 has suddenly stopped turning on and charging. I have purchased a new charger and also did a hard reset of the battery, neither of which have resolved the problem.From what I have found looking at other postings on HP support,
From what I have found, this seems to be due to a fault or a short in the motherboard (system board). The laptop has been great up till this point. But for a $1500 laptop that is only 2 years old I expected a much more longer lifespan with it.
By looking at other HP customers having the similar problem with their Spectre motherboard even burning up after being just a couple months out of warranty is ridiculous.
There should be a recall for this model since so many other customers have experienced the same problem as me and it is clearly a defect. I work in IT and i find this very disappointing of HP that a frequent issue like this hasn't been addressed, While many other companies I have worked with such as Lenovo provide great customer service when issues like this arise.
I have included some links of other customers having this similar issue I am having.
07-22-2019 11:26 AM
Can you provide us the model number of the laptop? You have linked to posts about several different models. In the meantime I will try to flag your post and see if HP will intervene.
07-22-2019 11:35 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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