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Message 1 of 2
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HP Spectre Laptop Battery not charging

HP Recommended
Spectre
Microsoft Windows 10 (64-bit)

I have a HP Spectre Laptop Model 13-w011TU. It had been having problems with the battery not charging. I had been applying the hold the power button in for 60 seconds to do hard reset. This had work for a while. But just today this ceased to work so I suspect that the battery has packed it in. When I put the charging cable in it does not light up in either charging port. When I press the power on button the power cable light flashes a few times. hence my guess isit needs a new battery. Is this somthing I can order and replace myself?

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HP Support Agent
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Message 2 of 2
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HP Recommended

@CD0866

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This looks like an AC adapter issue since the Notebook is not even powering ON when connected to the Charger

 

I suggest you contact HP Support for replacement Ac Adapter


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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