I have a HP Spectre, and the cover for the USB port is missing (see image). The USB port and laptop works absolutely fine and my laptop is still under warranty. I have just called the HP customer service in the UK and they have told me that it is not accidental damage, and therefore not covered under my warranty, and I need to pay £350. £350 ? for a plastic missing cover ? The customer service person was talking about replacing the mother board ? WHATTTTTTTTT. Does anybody know the best and cheapest way to fix this ? or where I can buy the plastic USB cover ? I will not pay £350 for piece of plastic. Basically, the plastic cover has popped off somewhere and it is lost, i just need the cover back again so I can pop it back on, but I cannot find it 😞
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Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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