cancel
Showing results for 
Search instead for 
Did you mean: 
Matt1964
New member
1 0 0 0
Message 1 of 2
48
Flag Post

HP Spectre USB port cover missing - need replacement

HP Recommended
HP Spectre x360 - 13-aw0690nd
Microsoft Windows 10 (64-bit)

I have a HP Spectre, and the cover for the USB port is missing (see image). The USB port and laptop works absolutely fine and my laptop is still under warranty. I have just called the HP customer service in the UK and they have told me that it is not accidental damage, and therefore not covered under my warranty, and I need to pay £350. £350 ? for a plastic missing cover ? The customer service person was talking about replacing the mother board ? WHATTTTTTTTT. Does anybody know the best and cheapest way to fix this ? or where I can buy the plastic USB cover ? I will not pay £350 for piece of plastic. Basically, the plastic cover has popped off somewhere and it is lost, i just need the cover back again so I can pop it back on, but I cannot find it 😞 

thumbnail_20210303_153256 (1).jpg

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
21,961 21,920 970 1,008
Message 2 of 2
Flag Post
HP Recommended

@Matt1964

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation