04-24-2017 02:39 PM
Hello, just today I've discovered an issue with my laptop (recently acquired).
When closing it, the screen will hang over the bottom portion of the device by maybe about 1-2mm, sloping from the left to the right where it does properly rest. I notice as well that the medial joint of the left hinge where it connects with the screen is jutting out slightly, rather than resting flush as the right one does. I haven't had this device long and have pampered it as one would their own child, so this is of great concern to me. I can't recall whether or not I have insurance at this point, but I do have a copy of my receipt on my home desktop.
I am trying to include photos I took demonstrating my specific issues with measurements, but they exceed file size limit. If one would wish to see said images, I will happily supply if presented a means to do so.
I wish to hear back soon, thank you for your time.
04-24-2017 02:43 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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