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Message 1 of 2
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Flag Post

HP Spectre X360 Laptop Not Holding Charge

HP Recommended
Spectre X360
Microsoft Windows 10 (64-bit)

I replaced the battery on my HP Spectre X360 because it wouldn't work without being plugged in. It worked well after battery replacement for 1 day but now I have to keep it plugged in again for it to work. Does any one know what might cause this or how to fix it? 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@pand

 

I reviewed your post and I understand that the computer is shutting down when you unplug the charger.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Restart the computer and the issue should be fixed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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