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‎08-21-2019 11:41 PM - last edited on ‎08-24-2019 08:06 AM by Retired

HP Recommended

Hi Echo_Lake, i am having a very similar problem with a HP Spectre X360 15-df0001tx. The thermal profiles in HP support centre do not seem to work, nor is any system information displayed, identical to the screenshots above. I have run the HP support assistant without any result. It was a fresh install and all updates are installed. The Bios is up to date.

5 REPLIES 5

‎08-24-2019 12:57 PM

HP Recommended

@RussellHA

Thank you for posting on the HP Support Community.

 

  • Does your computer overheats or power off when it's noisy?
  • Have you made any hardware/software changes?
  • Have you tried uninstalling and reinstalling the HP command center?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎08-24-2019 05:57 PM

HP Recommended

Hi @echo_lake

 

- No, but it gets very hot and performance drops before the fans finally kick in, at which point the temperature and performance returns to a normal level.

- No hardware changes, software and firmware is all up to date using drivers on HP Website, Nividia Control Panel, and Windows update. Bios is also updated using HP Bios update tool. Windows 10 is build 1903.

- Yes, i have uninstalled it and reinstalled it, and ran the Windows store repair utility.

 

Are there any drivers or services that the command centre relies upon that I can check and make sure are present and working properly?

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‎08-25-2019 01:50 PM

HP Recommended

@RussellHA
Thank you for posting back. 

 

As we have performed the most relevant troubleshooting steps and the issue still remains same. 

I would suggest you perform a system reset. Reset feature that repairs your computer by reinstalling the operating system.

 

Click here to perform a system reset. ( Resetting Your Computer (Windows 10) )

 

Keep me posted

ECHO_LAKE
I am an HP Employee

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‎08-25-2019 09:26 PM

HP Recommended

@Echo_lake

 

Before I perform such a drastic and lazy-way-out solution, can you please answer my earlier question regarding what services and drivers (if any) this app depends on to function correctly?

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‎08-26-2019 01:46 PM

HP Recommended

@RussellHA
 

 

To get the answer to this question, the HP Command Center (Windows 10) app is used for this functionality.

ECHO_LAKE
I am an HP Employee

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