HP Spectre X360 motherboard burned, literally

[gadams65]

Wow, thanks I hope I do too.

[gadams65]

So when, Kevin-T, can I expect to be contacted by someone at HP?  As you can easily see this post has gotten quite a few replies with the exact same issue.  One person's issue was resolved by HP free of charge.  I have yet to be contacted and it's now over a month since your initial, apparently canned, response.  As you can plainly see below my motherboard just fried on its own.  This is a flaw and I will be contacting the Better Business Bureau if I don't hear anything back by the end of the day today.

[RAHULSHAH1981]

Thank you for your help! I had someone reach out to me Via private message in 48 hours after you responded to collect my information and within 48 hours I had someone call me to setup a return to setup my computer sent a tech support person in California. I just received an email this morning that my computer has been repaired and its on it's way. I am suppose to receive it by the end of this week or Monday. Thank you again! 

[andrewRG]

Looks like something related to cpu circuitry has fried. Voltage regulators or some FET.

[Tonya60]

I Have the same issue with the motherboard as all the other entries. I bought my Spectre  x360 13-4005 last July (2015) and it is just out of warranty when the motherboard died.

I think HP should replace this faulty motherboard as the same problem keep showing up all over the web.

[gadams65]

I have been finally contacted by HP and have sent off the requested information. I'm hopeful that I'll get a resolution as some others have. I would hope that with all the replies to this post as well as other similar posts that this would be a recall item.

[rets0f]

I have the same issue.
Few months after warranty expired motherboard burned.
I have pictures.
How do I upload pictures here?

[Resolv_S]

Hello@rets0f,

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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[gadams65]

rets0f that is the exact same spot as on my Spectre.  My box to send it back is supposed to arrive today.  I really feel this should be a recall.

[Tonya60]

My notebook has burns in exactly the same spot. I was contacted by HP support team but nothing has been resolved yet. I should be a recall item just looking at all the posts with the same problem.