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Student
Posts: 1
Member Since: ‎04-30-2015
Message 1 of 6 (186 Views)

HP Spectre XT Broken left hinge

Product Name: Spectre XT
Operating System: Microsoft Windows 7 (32-bit)

Hi --- the left hinge of my HP Spectre ultrabook started breaking. When i open the laptop, whatever the hinge is attached to on the half with the screen seems to be delaminating. I have to hold the hinge as I open it so that the screen does not break away.

 

Looking at the forums, this seems to be a common problem. Can anyone share how I can get this fixed?

 

thank you!

 

Roman

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Posts: 10,015
Member Since: ‎09-30-2014
Message 2 of 6 (184 Views)

Re: HP Spectre XT Broken left hinge

@Roman_Ohio

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

I Work for HP
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Posts: 9
Member Since: ‎03-13-2016
Message 3 of 6 (105 Views)

Re: HP Spectre XT Broken left hinge

Hi I have just encountered the same problem, I was wondering what HP did to help your situation and how much you had to pay for repairs. Thanks for any help!

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Posts: 14,480
Member Since: ‎09-30-2014
Message 4 of 6 (101 Views)

Re: HP Spectre XT Broken left hinge

@ZHare

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.
I work on behalf of HP
Student
Posts: 1
Member Since: ‎02-09-2017
Message 5 of 6 (45 Views)

Re: HP Spectre XT Broken left hinge

Hi, I have the same problem with my Spectre's left hinge as the two others.  Can you please let me know how I can get this fixed.

 

Thanks

Steve

Moderator
Posts: 6,333
Member Since: ‎07-16-2015
Message 6 of 6 (41 Views)

Re: HP Spectre XT Broken left hinge

@Steve08

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation