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‎02-06-2024 12:45 PM

HP Recommended
Product: HP Spectre x360 - 13-w023dx
Operating System: Microsoft Windows 11

My HP Spectre Battery will not recharge unless I hard reset the computer. The battery level stays at the same level when I plug in the computer. I have updated the BIOS and have tried reinstalling the driver. Any idea why that is happening? 

 

Category:
2 REPLIES 2

‎02-06-2024 02:56 PM

HP Recommended

Hello.

 

Your laptop is 6-7 years old - perhaps the battery is in bad shape? HP Support Assistant has a battery check showing the battery status. What does it report?

 

Are you using the power supply that came with the laptop?

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‎02-07-2024 09:38 AM

HP Recommended

HP Support Assistant battery status says it will need to be recalibrated. I will try that. 

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