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‎01-06-2021 01:01 PM

HP Recommended
Product: hp Spectre x360 convertible

I have THREE hp Spectre x 360 Convertibles, Model 15-ch011dx.  Two have batteries so bloated that there are gaps in the case.  One is just starting to show signs of battery bloat.  These laptops are out of warranty.  I cannot find replacement batteries on the hp site and I do not want to deal with this again so I want to make sure I get replacement batteries that are not associated with this problem. Can someone advise?  Thank you!

1 person had the same question
4 REPLIES 4

‎01-09-2021 10:47 AM

HP Recommended

@ac66

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎02-06-2021 12:44 PM

HP Recommended

I have the same problem, please advise.

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‎02-07-2021 10:09 AM

HP Recommended

I ended up purchasing new batteries from hp and replacing them myself.  I also purchased a computer repair tool kit so that I would have the right tools for the job.  You tube videos helped me figure out the rest.

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‎02-07-2021 10:11 AM

HP Recommended

Also, the replacement battery part number I was given is 928372-856

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