03-02-2017 04:05 PM
I have owned a Spectre x2 12 myself and then I purchased one for my wife. I also recommended this system to my uncle who bought one.
03-03-2017 01:47 PM
Welcome to the Hp forums. I reviewed the post comprehensively.
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
I am an HP Employee
04-04-2017 05:45 AM
05-01-2017 09:39 PM - edited 05-01-2017 09:41 PM
I have not been able to get any help from HP with this problem. It appears the problem plagues several HP models and noboby from HP is admitting that there is an issue. I have a Microsoft Surface 3 and an Acer Switch Alpha 12 both hold a full charge when turned off. Both of my HP Spectre x2 12 devices discharge even when they are turned completly off. I sold one and I am working on selling the other. I would not recommend an HP to anyone based on my experience with their support.
05-05-2017 10:15 PM
Our family laptop (HP Spectre x2 Detachable ) seems to have the same problem as Frankieiam. When Shut Down with a full battery, the next day the laptop won't boot as the battery is completely flat. Will boot happily when connected to the power supply, and when booted the battery commences charging from flat. I am suprised as I would expect Shut Down to mean nothing is drawing power.
Is there a solution to this problem? I would like to not have the laptop continuously connected to the power supply. I would removed the fully charged battery to save it, but it's integrated, so I can't.
05-05-2017 10:40 PM
Your best bet is to return it if you still can and get something else. You will find that most of the new HP laptops and tablets have this issue and HP just doesn't care.
I am a Network Admin for a company that takes care of IT for about 100 companies. I do not recommend HP to any of them. I am happy to say I continue to cost HP thousands of dollars in sales a year because of their terrible service. I will continue to do so until they actually show they care and do something great for me . . . and all the others with this terrible issue. But they wont so I will continue on.
06-13-2017 08:44 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that the battery keeps discharging when the PC is turned off.
Let's go through a few steps that may help to fix this issue.
And here are a few steps for you listed below:
1. Unplug the charge and use the laptop until the battery drains to 15%.
2. Turn off the laptop and turn it back on after 30mins.
3. Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
4. Restart the computer and the issue should be fixed.
I would also suggest that you update the BIOS on your PC and check if it helps.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Let me know how this works.
You have a good day ahead.
06-15-2017 03:01 PM
I appreciate your efforts for trying out the steps.
The laptop power settings should allow it to sleep after a configured period. What is this period in power settings?
Also, I would suggest you try power settings in balanced mode and check if it helps.
Use Winkey+X and Power options or right click the Start button
On the top left click on change what the power button does
Click on the link top center to change settings currently unavailable
Uncheck use fast startup recommended
Hope to hear from you soon!
Take Care! :)
I am an HP Employee
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