cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Ostrovse
Level 1
4 2 0 2
Message 1 of 4
5,607
Flag Post

Solved!

HP Spectre x360 13 ac0xx Intel Thunderbolt 3 Controller (15D2) firmware update

HP Recommended
HP Spectre x360 13 ac0xx
Microsoft Windows 10 (64-bit)

Hello!

 

Trying to make my HP Spectre x360 to work with HP Elite Thunderbolt 3 dock and with some other usb-c devices (e. g. Dell DA200). Not always everything works fine. Looks like usb-c ports functionality and compartibility depends largely on Intel Thunderbolt Controller FW version and on driver version for this controller. 

 

Currently I have NVM FW version 9 uploaded in the chip. 

Thunderbolt Controller FW ver.jpg

 

For other HP (and other vendors) laptops with similar controller already higher NVM FW versions available for download from official support site(s). For my laptop model not yet. 

 

Dear HP representatives, could you please inform when Intel Thunderbolt 3 Controller (15D2) FW update for HP Spectre x360 ac0xx is planned to be released and when it will be available for download?

1 ACCEPTED SOLUTION

Accepted Solutions
DarthRUSerious
Level 1
2 2 1 2
Message 4 of 4
Flag Post
HP Recommended

Since HP has not yet responded to any of this, I'll post what I was able to do to update to newer firmware/driver builds.

 

I found a site that hosts the driver files on their own in a simple installer that works on this Spectre x360.

 

File location is here:  https://fichiers.touslesdrivers.com/54216/Intel_Thunderbolt_16.3.61.275.zip

 

Download the zip, extract and use the MSI to install.

 

Hope that helps.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
atm10
New member
6 6 0 0
Message 2 of 4
Flag Post
HP Recommended

usb keyboard and mouse have a big time lagging on Omen Accelerator with a spectre x 360 13.

may need NVM update

Was this reply helpful? Yes No
DarthRUSerious
Level 1
2 2 1 2
Message 3 of 4
Flag Post
HP Recommended

Yes, please.  

 

This has been an open issue for 5 months now.  Why hasn't the Thunderbolt drivers been updated?  I have a eGFX box that can't be used right now, because it requires 16.3.61.275 or greater.

 

Please advise an update to this issue.

Was this reply helpful? Yes No
DarthRUSerious
Level 1
2 2 1 2
Message 4 of 4
Flag Post
HP Recommended

Since HP has not yet responded to any of this, I'll post what I was able to do to update to newer firmware/driver builds.

 

I found a site that hosts the driver files on their own in a simple installer that works on this Spectre x360.

 

File location is here:  https://fichiers.touslesdrivers.com/54216/Intel_Thunderbolt_16.3.61.275.zip

 

Download the zip, extract and use the MSI to install.

 

Hope that helps.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation