Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP Spectre x360 13t Motherboard Issue

HP Recommended
HP Spectre x360

I have had my HP Spectre x360 13-inch model from 2018 for about 2.5 years now. It has had severe issues recently with randomly shutting down, so I took it to the nearest HP Certified Service Center to get it checked out. The diagnostic just came back, letting me know the motherboard was the issue. The workers at the repair place told me a weird aspect of my laptop: every time the laptop should normally sleep, it would just shut down. This is why I kept receiving an error called “boot device not found, please install an operating system.” The repair place let me know they would not be able to repair the motherboard and that if I'm not okay with using the laptop and having it shut down every 30 minutes, I should purchase another laptop. An additional problem I have had with this laptop is that it always overheats after only about 20 minutes of use, and I have only used this laptop for everyday tasks like browsing the internet or using Microsoft Word, never for gaming. My sister has this same model except from a year earlier (2017), and her laptop has not been experiencing any of these issues. These signs point to the fact that this laptop is a lemon, and it is unacceptable for a consumer to pay $1300 for this premium model to last only 2.5 years of light use (using it only for browsing the web and taking notes for classes in college). Is there anything that HP can do about this? Would it be possible for HP to take a look at the motherboard and see if my laptop is still salvageable? 

HP Support Agent
HP Support Agent
28,882 28,867 1,927 2,550
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation