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hwnyc
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HP Spectre x360 - 15-bl112dx - battery not charging when plugged in - stuck at 66%

15-bl112dx
Microsoft Windows 10 (64-bit)

Untitled.pngbattery indicator stuck at 66%. won't go up.

I have an issue with the battery indicator. I don't know if this is a hardware or software issue. Even when plugged in, it's at 66%. This is still the case even if I left it overnight. It doesn't go higher like it used to.

 

Please help.

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hwnyc
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HP Spectre x360 - 15-bl112dx - battery not charging when plugged in - stuck at 66%

hwnyc_0-1579729684149.pnghwnyc_1-1579729726067.png

update: i did a battery test and i got the results of a blown fuse failure ID: PUQFHD-8SDA0N-MFPUQK-C0B513

 

How should I resolve this?

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HP Spectre x360 - 15-bl112dx - battery not charging when plugged in - stuck at 66%

@hwnyc

 

This is a Hardware issue with the Battery and it needs to be replaced

 

You can contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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hwnyc
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HP Spectre x360 - 15-bl112dx - battery not charging when plugged in - stuck at 66%

@KrazyToad

 

I clicked on the link www.hp.com/contacthp/ and several navigation clicks later I ended up back here. Is there a link that would take me directly to a marketplace where I can buy the battery? Does HP have a marketplace for replacement parts?

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