HP Spectre x360 15" cracked screen

[HK011]

I just bought a HP Spectre X360 2-in-1 15.6" 4K Ultra HD laptop just a bit more than one month ago (Sept 12 2020). Today I opened it up and noticed there was piece of shattered glass in the bottom left corner of the screen, with two of the approximately 4-inch cracks coming from it. I did not drop my laptop nor hitting it against anything. It just sat on my desk.

I researched this problem and found other people had the same problem, albeit with older units. Is there anything can be done about this problem?  Is this a known problem with this model?  I am working from home and I need my laptop to work. Thanks everyone.

[The_Fossette]

@HK011

I reviewed your post and I understand that the screen is cracked on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you with the available service options.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe