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Solved!

HP Spectre x360 2020 uneven laptop bottom

HP Recommended
HP Spectre x360 13-aw0115na
Microsoft Windows 10 (64-bit)

I've had the HP Spectre for a month and noticed that the base of the laptop was not flat when flipping over to tablet mode and when I held a ruler against the bottom I could see that there was a slight bulge. It's not a very large bulge and doesn't cause any rocking when using the laptop flat on a table. I've had no issues using the laptop so far and have only used it for revision so the laptop hasn't overheated at all. Is this because of the way the laptop is assembled or is there an issue with the battery that I should be worried about?

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@Helen1551

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Since this is a Hardware issue please contact HP Support in your region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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@KrazyToad 

 

Thanks for the reply and help! Unfortunately the link doesn't lead me to a working a webpage, but I was able to contact HP Support after using the virtual agent which had me enter the same details as the ones you've mentioned and resolve my issue. 

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