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DKDunn04
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HP Spectre x360 Convertible 13-w0XX cracked screen

HP Spectre x360 Convertible 13
Microsoft Windows 10 (64-bit)

I bought my computer 8 months ago, and have had no issues with it, up until this morning. When I went to open it, i noticed that there were two small cracks in the screen, in the lower left corner. The cracks were on the lower section of the glass that doesnt actually affect anything on the screen, so I didn't think much of it. Today I opened the computer and the touch screen started going crazy, reacting as if I was touching the lower right section of the screen. After about 10 frustrating minuted I was able to disable the touchscreen. The reason it was doing this is because there is now a large crack in the lower right section of the screen.

 

I already talked to someone in the chat, and he told me that accidental damage wasn't covered under the warranty. There was no accident, there was no excessive force. I would expect a company like HP to stand behind their product, and to repair a broken screen like this under warranty. After doing more reserch, this is apperently a very common issue with these computers, and I also see that HP has covered the replacement of the screens under warranty before, so I don't see why this would be any different.

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Level 3 Jeorgie
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HP Spectre x360 Convertible 13-w0XX cracked screen

Hi DKDun04,

 

You said you called into support.  Can you provide your serial number and I can look up case notes and see exactly which unit you do have. 

 

Thank you,

 

Jeorgie,

I am an HP Employee
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DKDunn04
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HP Spectre x360 Convertible 13-w0XX cracked screen

Yes, my SN is [edited].

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Level 3 Jeorgie
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HP Spectre x360 Convertible 13-w0XX cracked screen

Okay i found your case in the database.  let me check into this and get back to you with next steps.

 

Thank you,

 

 

 

Jeorgie,

I am an HP Employee
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DKDunn04
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HP Spectre x360 Convertible 13-w0XX cracked screen

Thank you, Jeorgie.
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Level 3 Jeorgie
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HP Spectre x360 Convertible 13-w0XX cracked screen

Hi DKDunn04,

 

Consumer Escalations team will reach out to you today and get you taken care of.

 

Regards,

Jeorgie,

I am an HP Employee
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DKDunn04
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HP Spectre x360 Convertible 13-w0XX cracked screen

Thank you for your help.
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