02-28-2017 08:55 AM
today I found out about this problem (below) and I noticed that when I plug the charger into my Nexus 5X it makes the same noise, so maybe we could solve this problem if someone could try another charger and write here if it helped. Thanks in advance
PS: I dont reply to the original post because I cant or I dont know how. Sorry.
I'm using the new HP Spectre x360 laptop and I'm experiencing an annoying issues. Whenever I connect the charger there is a "metallic" noise from the laptop. In a quiet room there is no problem hearing it. Almost sounds like an old mechanical hard drive but more metallic and high pith. I only hear this when the charger is connected
I had the laptop replaced by this but still have the same issues. I have three different original power adapters and I have the same issue with all of them. I have also tried to disable the keyboard baclighting since I read that could cause issues previously.
I don't really want to send this one back too since I think that the third laptop will have the same issue. Mst be others noticing this? Any solution, workaround or clue what is causing this?
03-01-2017 09:02 AM
Hi! @Boro2p, Welcome to HP forums.
I understand that you hear the metallic noise when connecting the charger to your laptop or different devices.
Don't worry I will try to help you out.
Did you make any hardware or software changes on your PC?
Do you hear the sound when connecting your phone to your PC using a USB cable?
Have you tried connecting your device to different ports?
Please provide the product number of your PC to assist your better.
Try updating BIOS on and chipset drivers on your PC and check if it helps.
Also, download and install HP support assistant on your PC and it should download latest and best drivers for your PC.
Refer this article to know how to use HP support assistant.
Hope to hear from you soon!
Have a wonderful day ahead! 🙂
I am an HP Employee
03-15-2017 09:27 AM
Sorry for the delay, I have waited to tell more about its behaviour after updates. It seems to occur only sometimes (maybe 5-10% of the time its charging). Sometimes moving the cable in the port helps, but sometimes not. It also occurs on at least two places so its probably not caused by el. grid in any of those places.
- SW: Obviously many apps. You may specify what are you interested in.
- HW: None. Maybe worth mentioning I use this hub https://www.alza.cz/hyper-usb-c-hub-s-4k-hdmi-stribrny-d4591930.htm
- No sound when I connect phone to laptop. But I dont do this very often.
- Yes, I tried both usb-c ports.
- Product number: 1AQ58EA#BCM
- I have HP support and updated the drivers and bios after your comment.
03-15-2017 11:23 AM
@Boro2p, thanks for your response and time.
I appreciate your efforts for trying out the steps.
Have you tried checking without the USB hub?
Try the steps mentioned below.
Also, Power on the laptop and tap the F10 key repeatedly at startup to get to the BIOS.
Use the System Configuration tab. Disable USB Charging and press the F10 key to save the changes and boot into Windows.
If the issue still persists, try running system diagnostics on your PC and post me the results.
Refer this article to know how to run system diagnostics on your PC.
Let me know if this helps!
Have a great day ahead! 🙂
I am an HP Employee
04-04-2017 03:33 PM
I have a brand new Spectre x360 (13-w023dx) that has the same issue / sound. I had previously posted the issue in another thread and now want to follow up here since it's more in depth.
My first device I got had the issue, but it was reasonably quiet. I had to exchange it as it had a defective keyboard.
The new device I got (yesterday) makes the sound and is considerably worse. It really sounds like there's a mechanical hard drive inside the laptop thats busy writing and reading when fully charged, but still plugged in.
If I put it into sleep or hibernate, it becomes a much higher pitch whine that I can hear anywhere in my room.
I have attempted the BIOS USB Charge change, changed settings on speakers given in another thread. Neither have worked.
I am up to date on the BIOS (running F.22).
Is there any other software update that could be made to fix this?
04-05-2017 12:35 AM
Hi, I just want to inform you that the noise almost disappeared. I hear it shortly when I plug in the cables into the laptop. I have no idea what was the reason, but now USB charging is ON.
Thank you for your tips and time.
If this ever comes back I will come back here too. 🙂
04-05-2017 09:45 AM
@Boro2p, I am glad to hear that your issue got resolved.
Please get back to us if you have any concerns in future.
@fennolio, I appreciate your efforts for trying out the steps.
As you mentioned even after updating the BIOS the issue still persists.
Try updating the intel chipset driver on your PC and check if it helps.
Link to update Chipset Installation Utility and Driver.
If the issue still persists after trying out the steps it is a hardware issue, please contact HP support for service options.
Link to contact HP.
I'll watch your reply!
Take Care! 🙂
I am an HP Employee
04-05-2017 09:55 AM
Hi MrRobot, thanks for the response.
I just checked using both the HP Support Assistant as well as Intel's own Driver Update Utilty.
Neither are showing any updates available for the Chipset.
Is there another tool or location I should be looking to see if that's fully up to date?