HP Spectre x360 Motherboard Issue

[ShirleyNikkitha]

I purchased this laptop on June 10 ,2020. Its been hardly 8 months and my motherboard has issues now, the performance is too slow. I am highly disappointed having purchased this laptop for 1,06,000 Indian Rupees. I contacted the Customer care and Whatsapp support several times and performed everything they instructed like trouble shooting , SSD test, F11 Repairs. I even reset my PC and ended up changing the OS also (with the customer support instructions). But now I see the issue is on the different hand. The issue is with the mother board so I called the customer support again and I had to perform all these tests right from the beginning again in order to request for a technician's support. Now they fail to even keep track of whether the technician has resolved the issue or not. Its been 72 hours now. I had to followup and keep track of this. I am really so concerned that whether he is an authorised person(by HP Support) or not. Because I dont want my laptop's parts to go missing or replaced with fake or cheap ones. Kindly help 

[KrazyToad]

@ShirleyNikkitha

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

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